Contact

Reaching this resource involves routing inquiries to the appropriate channel based on subject matter — HR compliance questions, editorial corrections, licensing matters, and general workforce policy research each follow distinct handling paths. The sections below describe expected response windows, available contact methods, geographic coverage, and how to frame a query for the fastest resolution.

Response expectations

Handling time varies by inquiry type. The three primary categories and their standard processing windows are:

Editorial and factual corrections — Requests to correct a cited statute, regulatory reference, or factual claim on any published page are prioritized. Corrections tied to a named federal source — such as the Fair Labor Standards Act (FLSA), OSHA standards at 29 CFR Part 1910, or EEOC guidance documents — receive acknowledgment within 2 business days and a substantive response within 5 business days.
Compliance and regulatory inquiries — Questions referencing specific code sections or agency rules (for example, FMLA leave structures under 29 CFR Part 825, ADA reasonable accommodation obligations under 29 CFR Part 1630, or I-9 verification requirements under 8 CFR Part 274a) are routed to subject-specific review. Expect a 5–7 business day window for structured responses.
Licensing, syndication, and reproduction requests — Requests to reproduce frameworks, structured content, or reference materials require a separate review path. Standard review takes 10 business days.

Inquiries that do not specify a subject or reference document typically require a clarification exchange, which extends the resolution timeline by at least 3 business days.

Additional contact options

Beyond direct written correspondence, three supplementary access channels support different use cases:

Research reference desk — For HR professionals consulting content in conjunction with a formal HR audit or HRIS selection process, a dedicated reference channel accepts structured written queries that cite the specific topic area and applicable regulatory framework (such as the NLRA, 29 U.S.C. § 151 et seq.).
Standards and certification inquiries — Questions about professional credentials governed by SHRM (Society for Human Resource Management) or HRCI (HR Certification Institute) — including SHRM-CP, SHRM-SCP, PHR, and SPHR — are handled through the HR certifications and professional development content channel. Queries about exam preparation materials and CEU applicability are addressed within 7 business days.
Accessibility accommodations — Content accessibility requests referencing Section 508 of the Rehabilitation Act or WCAG 2.1 compliance standards are handled on a priority basis with a 3-business-day acknowledgment window.

How to reach this office

Written correspondence is the primary and most reliable contact method for this resource. When submitting an inquiry, including the following 4 elements accelerates routing:

The regulatory code, statute, or named agency guidance at issue (for example, NLRB regulations or DOL Wage and Hour Division publications)

Submissions lacking a regulatory reference or page identifier are classified as general inquiries and routed to the general queue, which carries a 7-business-day response window rather than the expedited editorial track.

Service area covered

This resource operates at national scope within the United States, covering HR compliance obligations arising under federal statutes and the regulatory frameworks of all 50 states plus the District of Columbia. Primary federal frameworks addressed across the published content include the FLSA, Title VII of the Civil Rights Act (42 U.S.C. § 2000e), the ADA, FMLA, OSHA's General Duty Clause under 29 U.S.C. § 654, and ERISA for benefits administration questions arising under 29 U.S.C. Chapter 18.

State-specific questions — particularly those involving state mini-WARN laws, pay transparency statutes (active in jurisdictions including California, Colorado, New York, and Washington), or state-level paid leave mandates — fall within scope for editorial coverage but are addressed as supplementary context to applicable federal baselines. Inquiries referencing a specific state regulatory agency, such as the California Department of Industrial Relations or the New York State Division of Human Rights, should name that agency explicitly in the submitted query to ensure correct routing to the appropriate subject-matter review path.

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